Refund/Cancellation Policy

At DC Prints NV, every decal is made to order. Because our products are individually produced specifically for each customer’s order, we have established the following cancellation, return, and refund policies. Please review these terms carefully before completing your purchase.

Order Cancellations – 24-Hour Policy

Customers have 24 hours from the time an order is placed to request a cancellation.

After the 24-hour cancellation window has expired, orders automatically enter our production queue and are no longer eligible for cancellation due to a change of mind.

  • Cancellation requests must be submitted via email within 24 hours of placing the order.
  • Cancellation requests sent through social media, direct messages, or comments are not accepted.
  • Once the 24-hour window has passed, orders cannot be canceled, modified, or refunded due to a change of mind.
  • Orders that have already shipped cannot be canceled.
  • Approved cancellations will be refunded to the original payment method.

Submitting a cancellation request does not automatically cancel an order. Customers will receive email confirmation once their cancellation has been processed.

Returns & Exchanges

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES.

All products sold by DC Prints NV are custom-made or made to order specifically for each customer.

For this reason, we do not accept returns or exchanges for any products purchased through our website, including but not limited to:

  • Window decals
  • Sunroof decals
  • Windshield banners
  • Door jamb decals
  • Mirror decals
  • Custom designs
  • All other made-to-order products

We do not accept returns or exchanges for changes of mind, incorrect sizing or color selected by the customer, ordering errors, or unwanted purchases.

Customers are responsible for reviewing their order details, measurements, colors, and shipping information before completing checkout.

Refund Policy

Due to the custom-made nature of our products, we do not offer refunds after the 24-hour cancellation period for changes of mind or unwanted purchases.

Refunds may be issued for cancellations approved within the 24-hour cancellation window or when otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

We take pride in the quality of our products.

If an order arrives damaged, defective, or incorrect due to an error on our part, please contact us via email within 7 days of delivery with your order number and clear photographs of the issue.

We will review the circumstances and work toward an appropriate resolution, which may include a replacement or refund.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Processing & Shipping Times

Our current estimated processing time is 4–5 weeks before shipment, unless otherwise stated.

All products are made to order, and processing times may vary based on order volume, design complexity, and production requirements.

The processing timeframe does not extend or change the 24-hour cancellation window.

Any shipping delays or fulfillment issues will be handled in accordance with applicable law.

Policy Acknowledgment

By completing a purchase with DC Prints NV, customers acknowledge that our Cancellation & Refund Policy has been made available for review prior to purchase.

Customers are responsible for reviewing these terms before placing an order.

Questions or Cancellation Requests

Please contact us through the email address listed on our website. All cancellation requests must be submitted within 24 hours of purchase.

DC Prints NV reserves the right to update this policy at any time. Changes apply prospectively and do not alter the terms applicable to orders already placed.